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Privacy Policy

Last Updated: 14th April, 2026

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1. Who We Are

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Lister Fluid Power (“we”, “us”, “our”) is the data controller responsible for your personal data.

Company Details:
James Lister and Sons Ltd
Sandwell Industrial Estate, Spon Lane South, West Midlands, B66 1QJ 
Email: info@lister.co.uk

If you have any questions about this policy or how we use your data, please contact us using the details above.

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If you have any questions about this policy, contact us at:

Email: info@lister.co.uk

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2. What Information We Collect

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We may collect and process the following types of personal data:

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2.1 Information You Provide

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  • Name

  • Email address

  • Phone number

  • Company details (if applicable)

  • Any information submitted via contact forms or quote requests

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2.2 Information Collected Automatically

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  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and time spent on our website

  • Referring website addresses

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2.3 Cookies and Tracking Data

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We use cookies and similar technologies to collect information about how you use our website. For more details, see our Cookie Policy.

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3. How We Use Your Information

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We use your personal data to:

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  • Respond to enquiries and provide customer support

  • Process quote requests or service enquiries

  • Improve our website, services, and user experience

  • Monitor website performance and usage

  • Comply with legal and regulatory obligations

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4. Our Legal Basis for Processing

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Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have given clear permission (e.g. cookies, marketing where applicable)

  • Legitimate Interests – to operate and improve our business and website

  • Contractual Necessity – to respond to enquiries or provide requested services

  • Legal Obligation – to comply with applicable laws

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5. Sharing Your Data

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We do not sell your personal data. However, we may share your data with trusted third parties where necessary, including:

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  • Website hosting providers (Wix)

  • IT and system administration providers

  • Analytics providers (Google Analytics, Ahrefs, Semrush)

  • Professional advisers (legal, accounting, etc.)

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All third parties are required to respect the security of your personal data and process it in accordance with the law.

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6. International Data Transfers

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Some of our third-party providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

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  • UK-approved Standard Contractual Clauses (SCCs)

  • Adequacy regulations where applicable

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7. Data Retention

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We only retain your personal data for as long as necessary:

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  • Enquiries and contact form submissions: up to 12–24 months

  • Website analytics data: typically up to 14 months

  • Legal or regulatory requirements: as required by law

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After this period, your data will be securely deleted or anonymised.

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8. Cookies and Tracking Technologies

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We use cookies to improve your browsing experience and analyse website traffic.

We only place non-essential cookies (e.g. analytics) with your explicit consent via our cookie banner.

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You can:

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  • Accept or reject cookies when visiting our site

  • Change your preferences at any time

  • Disable cookies through your browser settings

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For more information, please see our Cookie Policy.

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9. Data Security

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We implement appropriate technical and organisational measures to protect your data, including:

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  • Secure servers and hosting environments

  • Access controls and authentication

  • Data encryption where appropriate

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While we take all reasonable steps, no system is completely secure.

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10. Your Rights Under UK GDPR

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You have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time (where applicable)

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To exercise your rights, please contact us at info@lister.co.uk.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the
Information Commissioner's Office.

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You can contact them via their website: https://www.ico.org.uk

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We would, however, appreciate the opportunity to address your concerns first.

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12. Third-Party Links

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Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

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13. Children’s Privacy

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Our website is not intended for children under the age of 13, and we do not knowingly collect data from children.

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14. Automated Decision-Making

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We do not use automated decision-making or profiling that has a legal or significant effect on you.

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15. Updates to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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